Privacy policy

Welcome at MakeOrder ….!!!

We at MakeOrder have created a Privacy Policy to help you in a better way to understand how we collect, use and store your information. It is an updated policy because technology and privacy laws are constantly changing. Your use of MakeOrder constitutes acceptance of the policies.

By subscribing to any of the packages offered by MakeOrder, you agree to the terms of the privacy policy and thus agree to the terms of the service of Make Order.

When we use the term “personal information” in this policy, it refers to any information relating to a specific person but does not include the name, work address, email address, or phone number of any of the organisation’s employees.

We will keep your personal information accurate, complete and up-to-date with the information that you provide to us. If you request access to your personal information, we will inform you of the existence, use and disclosure of your personal information as permitted by laws and regulations and provide you with access to that information. We will always ask for your permission before using your personal information for any other purposes.


Information from merchants

If you are a merchant, you agree to post a Privacy Policy on your storefront that complies with the laws and regulations applicable to your business. You also agree to obtain your customers' consent to use and access their personal information by MakeOrder.


What is the required information?

● We collect your name, address, email address and mobile phone number.

● We need this information to provide you with our services. Chief among them: ensuring your identity, contacting you, and issuing invoices to you.

● We need this information to provide and improve our services.

● When you complete the registration process with the Services, you will be able to activate the logistics and payment services in your account and other services.

● We need this information to establish logistics and payment services for you, including monitoring fraud and risk, and to comply with applicable legal and regulatory requirements.

○ We use this information to provide you with our services, to facilitate order completion, and to better serve your customers.

● Address book: You can provide us with the phone numbers of your store users and other contacts in your mobile address book. You confirm that you are authorised to provide us with these numbers to allow us to provide our services. So that allows you to provide marketing services to them.

● Location: You provide us with access to your location using your phone's location service and confirm that you are authorised to provide us with these locations to allow us to provide our services.

○ We use this information to provide you with our services so that you can send and deliver orders to our partners.


When do we collect this information?

When you register in the data and when you provide us with your information.


Information from merchants

What is the information?

● We collect customers' name and email addresses - shipping and billing addresses, mobile phone number, IP address and device data.

● We need this information to provide merchants with our services including support, completion and facilitation of orders, payments, and documentation. We also use this information to improve our services.

When do we collect this information?

● We collect information when a merchant's customer uses or accesses our services, for example - a customer visits the merchant's website, upon request, or when creating an account on the merchant's website.


Information from MakeOrder visitors and support users

What is the information ?

● We collect information from visitors to Makeorder site about the device, browser it uses, network connection and its IP address. We may also receive personal information when you send requests, support tickets, or other requests to make-order through any of our websites.

We use this information to service your account, improve our services, and answer any questions you may have. Improving the consumer experience, which will benefit the merchant and increase his sales.

Share information:

● Makeorder will not share your information with any other parties.

How do we keep your personal information securely?

● We follow industry standards in managing information security to protect sensitive information such as financial information, employee details and any other personal information entrusted to us. Our information security systems are applied to people, processes and IT systems on the basis of risk management.

● A qualified third party will handle the payment gateway management, administers and audits our payment gateways.

Control and access to your personal information

You retain all rights to your personal information and store content and may access them at any time. In addition, MakeOrder takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. You can update many types of personal information such as payment information or contacts within your account settings. If you are unable to change your personal information within your account settings, please contact us to make the required changes. It is important to remember that if you delete or limit the use of your personal information, the services provided by us may not function properly and completely.

Please send any questions about the Privacy Policy to

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